| Registration number assigned by the Administration : | HUT 87126CX |
Owner direct
Mrs Berenguer M.
Languages spoken :
MediaHols.com
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Super friendly, attentive and dedicated owner who has made our stay super comfortable, pleasant and perfect.
The views from the apartment are spectacular! We couldn't believe we were in Salou!
In front of the apartment there is a cove (Cala Crans) which is only accessible in 5 minutes on foot (by stairs) and is super pretty and clean.
There is a lot of vegetation, pine trees, you can walk and go to a lighthouse (surroundings) and a coastal path that is really spectacular at sunset.
You can see almost the entire Costa Dorada from the apartment terrace!
HIGHLY RECOMMENDED!!!!
Owner's response on 16/09/24 :
I'm glad you enjoyed your stay. It was a pleasure meeting you too.
Who knows maybe in the future....
Me complace que hayáis disfrutado de vuestra estancia. . Ha sido un placer conoceros también.
Quién sabe quizás en un futuro....
Owner's response on 28/08/24 :
I hope to see you again!
J'espère vous revoir!
We will come back without hesitation!
We are very satisfied.
In addition, the owner was very pleasant and even agreed to rent us the apartment from Sunday to Sunday (my husband working on Saturday).
We recommend this rental.
We will not hesitate to return.
Owner's response on 23/08/18 :
The owner is very friendly.
Coastal path nearby with small coves to discover ..
Unobstructed view of the sea, the mountain ..
Very pleasant stay
Patrick
Owner's response on 23/07/18 :
Maybe we can meet on another occasion.
Peut-être que nous pouvons nous rencontrer à une autre occasion.
Owner's response on 22/03/17 :
it was a pleasure having you in salou!
c'était un plaisir vous avoir à salou!
I recommend the dolphin show at night aquapolis at affordable price and a beautiful clean and not crowded beach! With a small shed to drink or eat something there. A serious owner, friendly, helpful I'll thank us for sure! My children, my husband and I spent a very good holiday.
Owner's response on 18/08/15 :
And I hope to see you.
Et moi j’espère vous revoir.
Owner's response on 29/04/15 :
I hope maybe you receive another time!
J'espère peut-être vous recevoir une autre fois!
This rental has had one or several Service Quality enquiries following the renters' reviews.
View the results of the procedure
Problem resolved by the owner with the requisite supporting documents forwarded
Corrections made to the description or further information appended to the ad
Inclusion of a quality service message
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Our apartment is mainly aimed at families, as I told these girls when they contacted me.
And I wasn't wrong.
I will respond to the amount of lies they tell.
They damaged the electric blinds and didn't think to warn, but they discovered that the cleaning lady was coming and they couldn't hide it. According to them it was the wind; The window overlooking the terrace is protected on both sides by glass and wood as you can see in the photos, the person responsible for the shutters told me that they had been misused.
But the problem is that at 4 p.m. and Saturday other customers arrived and we didn't have time to react and they wanted to leave without warning???? . Luckily for the cleaning lady.
This apart from the dirt that we found in the apartment, tables, chairs surrounded by welts of I don't know what.
They talked about the smell of tobacco in the bathroom when they arrived, in the ad it says it's an apartmentnon-smoker. There is a terrace, so if a smoker comes he can do it there, I haven't noticed a smell and I received them myself, but I can't leave two policemen at the door to see who smokes and who does not smoke.
They also say that I told them not to turn on the air conditioning, which is completely inaccurate.
I told them not to leave the air conditioning on when they went out and to turn it off and on when they needed it, because electricity prices were very high.
But it is a recommendation that I make to all visitors and not especially to them.
When the housekeeper who arrived at 11am, their departure time as stated in the announcement and later in the booking, and saw the mess, they called me because she doesn't speak French and still had the nerve to tell me they were going to stay in the pool.
After that and I'm sure there are things I forget,
I have the invoice for the repair of the shutter which I will send to you.
In short, it is not the 150 euros that they had deposited as deposit, it is the lack of shame that they had, and I feeltruly unprotected against these events.
Notre appartement est principalement destiné aux familles, comme je l'ai dit à ces filles lorsqu'elles m'ont contactée.
Et je n'avais pas tort.
Je vais répondre à la quantité de mensonges qu'elles racontent.
Elles ont abîmé les stores électriques et n'ont pas pensé à prévenir, mais elles ont découvert que la femme de ménage allait venir et elles n'ont pas pu le cacher. D'après eux c'était le vent ; La fenêtre donnant sur la terrasse est protégée des deux côtés par du verre et du bois comme vous pouvez le voir sur les photos, le responsable des volets m'a dit qu'ils avaient fait un mauvais usage.
Mais le problème c'est qu'à 16h et samedi d’autres clients sont arrivés et on n'a pas eu le temps de réagir et ils ont voulu partir sans prévenir ???? . Heureusement pour la femme de ménage.
Ceci en dehors de la saleté que l'on trouvait dans l'appartement, tables, chaises entourées de zébrures de je ne sais quoi.
Ils ont parlé de l'odeur de tabac dans la salle de bain quand ils sont arrivés, dans l'annonce il est dit que c'est un appartement non-fumeur. Il y a une terrasse, donc si un fumeur vient, il peut le faire là , je n'ai pas remarqué d'odeur et je les ai reçus moi-même, mais je ne peux pas laisser deux policiers à la porte pour voir qui fume et qui ne fume pas.
Ils disent aussi que je leur ai dit de ne pas mettre la climatisation, ce qui est totalement inexact.
Je leur ai dit de ne pas laisser l'air conditionné allumé lorsqu'ils sortaient et de l'éteindre et de le rallumer lorsqu'ils en avaient besoin, car les prix de l'électricité étaient très élevés.
Mais c'est une recommandation que je fais à tous les visiteurs et pas spécialement à eux.
Lorsque la femme de ménage qui est arrivée à 11 heures, leur heure de départ comme indiqué dans l'annonce et plus tard dans la réservation, et a vu le désordre, ils m'ont appelé car elle ne parle pas français et a encore eu le culot de me dire qu'ils allaient rester dans la piscine.
Après cela et je suis sûr qu'il y a des choses que j'oublie,
J'ai la facture pour la réparation du volet que je vous transmettrai.
En bref, ce ne sont pas les 150 euros que elles avais déposés comme caution , c'est l'absence de honte qu'ils ont eue, et je me sens vraiment sans protection contre ces événements.
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The Service Quality Rating
The Service Quality rating is based on guest satisfaction, the ad's history, the outcomes of any quality enquiries, and management of the rental in question. All these factors give us an objective overview of the ad's reliability and the quality of the property.
Apart from the most recent ads, it's quite normal that the majority of ads get a good or excellent rating. In effect, ads that are not objective or are unreliable are quickly identified and subjected to\ a quality enquiry. If the complaints made about the rental are confirmed, the problem will either be corrected (ad altered or rental improved) or the ad will be removed from the site.